Data Center Use Policy | Telecarrier

Use Policy


In order to maintain the appearance, security and integrity of the Data Center (IDC) it is necessary to set and post guidelines to our Customers. Our Customers are required to comply with this Policy. For the purposes of this policy, customers are defined as any party who purchases Services from Telecarrier, Inc. merged with Cable Onda, S.A. - "The Company".

Please read and follow them, so that we can all strive to maintain this first class facility.  

  • All access to the IDC building must be previously authorized. Customers and subcontractors will be required to sign in before being granted access to the IDC and to sign out before leaving the building. Please refer to Access Control Procedures.
  • Access to the raised floor is limited to specified areas and controlled by the access card.
  • Access cards may not be "loaned" to anyone else. It has to be visible at all times.
  • Flammable and hazardous materials (e.g. cardboards, boxes, paper and any other similar material) may not to be stored within any collocated space throughout the data center.
  • The Data Center shall be kept clean and orderly at all times. The Customers shall remove all their trash and empty boxes upon departure from the building. The area of wastes is located near the rear door at the loading dock; the Customer shall leave their empty boxes and debris there. The company reserves the right to remove and discard any trash and debris left in the building in violation of the foregoing, and charge the costs to the Customer for such trash removal.
  • At the conclusion of any work in the Data Center, the Customers shall ensure all cables are routed neatly and orderly inside their cabinets and all doors are closed and locked.
  • No food and beverages are allowed under any circumstances in the raised floor data center area. Please limit food and beverages to the cafeteria area.
  • Smoking inside the IDC building is prohibited.
  • Taking pictures or using cameras and recording devices of any kind is not allowed.
  • Please do not carry equipments to be installed in the Collocation area, through the main lobby. All equipments need to be brought in to the Data Center by using the rear entrance, located at the loading dock on the west side of the building. Refer to Shipping and Receiving Policy.
  • Due to limited amount of temporary storage space, customer equipment delivered to the facility may only be stored for a limited period. This is covered in Shipping and Receiving Policy.
  • Please do not drag equipment over the raised floor. Please use a transportation device with rubber wheels. No steel wheels pallet jacks are allowed on the raised floor unless adequate protection (cardboards) is in place to protect the floor.
  • Please do not block the hallways, elevator or other public spaces or use them for purposes other than traveling to or from your premises. This rule includes the storage of freight and equipments in any common area used by people outside your company.
  • Please do not use restroom facilities for other than intended purposes.
  • Drilling the walls or floor of the collocation area is prohibited.
  • The use of devices such as vacuum cleaners, drills or similar are not allowed in the raised floor area.
  • Collocation customers may not install wireless equipment/antenna on the Data Center premises. Customer is responsible for removing unauthorized equipment installed in violation of this policy..
  • The Company will handle all connections to the power infrastructure. The customer may only plug in to the outlets assigned to their cabinets.
  • It is not permitted to lift the raised floor tiles. This task should be requested to the staff of our company.
  • Connecting one power strip into another, also referred to as 'Daisy-Chaining' is not permitted under any circumstances. Daisy-Chaining presents a fire-hazard and the potential to overload a power circuit resulting in a loss of power to a power strip or complete circuit. We expect all customers to adhere to the 80/20 rule regarding power consumption. This requires that typical power usage is not to exceed 80% of total power available per power circuit.
  • A Customer is not permitted to approach, handle, use, inspect or examine any equipment, cabinets, cage space, other than their cabinets.
  • Customers may not bring or use any of the following in the Data Center:
    • Tobacco Products
    • Explosives
    • Weapons
    • Chemicals
    • Illegal drugs
    • Electro-magnetic devices
    • Radioactive materials
    • Photographic or recording equipment of any kind
    • Any other similar items that, at our sole discretion, consider being harmful or dangerous.
  • The Company reserves the right to inspect all objects to be brought into or taken out of the Data Center and to exclude from the Data Center all objects which violate any of these rules and regulations. The Company may require any person entering or leaving the Data Center with any package to document the contents of the package.


  • Customers may not misuse or abuse any company property or equipment.
  • Customers may not verbally or physically harass, threaten, intimidate, or abuse any individual within the IDC including without limitation, employees, agents, or invitees of the Company or other visitors. Abusive and threatening or offensive behavior by any visitor will not be tolerated.
  • The Company may refuse entry to, or require the immediate departure of, any individual who (i) is disorderly, (ii) fails to comply with this Data Center Use Policy, or (iii) fails to comply with any of company's other policies, procedures and requirements after being advised of them.


The Company reserves the right to modify this Policy at any time without notice. We will attempt to notify our customer of any such modifications either via e-mail or by posting a revised version of the Policy on our Web site. The clients have the obligation to check our website page from time to time, to take notice of any changes; as such updates are legally binding the clients. Some of the provisions contained in this Policy may also be superseded by provisions or notices published elsewhere on our site or written documents issued to you.